Política de reembolso
We want you to feel confident buying a planner meant to help you follow through — not worried about what happens if it's not right.
14-day guarantee
You have 14 calendar days after delivery to request a return. The item must be unused. Email info@theoneday.co with your order number to start a return, then ship it to the address below.
Gift cards and used items can't be returned — unless the issue is on us (see below).
Return shipping: If you've simply changed your mind, return shipping is on you. If something went wrong on our end — damaged, defective, missing, or incorrect — we've got it covered.
Refunds
Once we receive and inspect your return, we'll email you with the outcome. Approved refunds go back to your original payment method (banks typically take 5–10 business days to post it). Original shipping charges are refunded only if the return is our fault.
If something goes wrong
- Damaged, defective, missing, or incorrect item: Email us within 14 days with your order number and a photo. We'll ship a replacement right away via expedited shipping at no extra cost — no need to send the damaged one back.
- Lost or stuck in transit: Reach out and we'll investigate with the carrier.
- Marked delivered but never arrived: Contact us — we'll help file a claim and get to the bottom of it.
- Returned to us for a bad address: We'll reach out once it's back with us. Choose a paid reship, or a refund minus original shipping.
Order changes
Email us within 1 hour of placing your order to change or cancel it (same window as our Shipping Policy). Once processing starts, we can't guarantee changes — but a return is always an option.
Mailing address
The Daily Execution Planner LLC
3379 Peachtree Road NE, Suite 655
Atlanta, GA 30326
United States
Questions?
We're real people — contact us anytime at info@theoneday.co.