Política de envío

We want your planner to arrive exactly like you pictured it. Here's exactly what to expect — and if anything ever goes wrong along the way, we'll make it right.

The quick version:

  • Orders ship within 1 business day of being placed (before 12 PM ET)
  • Standard U.S. delivery: 1–3 business days after shipment
  • We ship internationally to 12 countries — see below

Order processing

Orders received by 12:00 PM ET will generally be processed the next business day. Orders placed on weekends or holidays will be processed the following business day.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Domestic shipping (U.S.)

Shipping charges are calculated and displayed at checkout based on your selected method.

  • Standard shipping typically delivers within 1–3 business days of shipment
  • Expedited shipping is available at checkout, with cost and delivery window calculated based on your address

Delivery times are estimates. We're proud to ship faster than most planner brands — many competitors quote 5–10 business days for standard delivery alone.

International shipping

We currently ship to:

Canada · Mexico · United Kingdom · Ireland · France · Italy · Netherlands · Portugal · Spain · Sweden · Switzerland · South Africa

International transit time and cost are calculated at checkout based on destination and service level. Don't see your country on the list? Email us — we're growing our international reach and would love to know where to go next.

Customs, duties, taxes, and import fees are the customer's responsibility and are not included in your shipping charge. These fees are set by your country's customs agency and are collected on delivery or before release of your package.

Order changes & cancellations

Need to change or cancel your order? Email info@theoneday.co within 1 hour of placing your order and we'll take care of it. Once an order enters processing, we're unable to guarantee changes — but reach out anyway; we'll always try.

If something goes wrong

Things don't always go perfectly — but how we handle it matters more to us than pretending it won't happen.

Damaged in transit: Send us a photo of the damaged item along with your order number, and we'll get a replacement out to you right away — no back-and-forth required.

Marked delivered but never arrived: First, we'll work with you to figure out what happened — that includes helping you file a claim with the carrier (UPS, USPS, FedEx, or DHL, depending on service) and investigating with you. Once a carrier confirms delivery, The One Day Co. isn't liable for the package, but we won't leave you to sort it out alone.

Incorrect address

Please double-check your shipping address at checkout — we're unable to modify it once an order is in transit. If a package comes back to us due to an incorrect or incomplete address, reach out and we'll get a corrected address and reship your order for an additional shipping fee.

Returns & exchanges

Shipping issue or change of heart — you're covered either way. Visit our Refund Policy for details.

Questions?

We're real people, and we'd rather hear from you than have you wonder. Contact us anytime at info@theoneday.co.